Troubleshooting integrations

This page lists the messages you may see in the Integrations block on the Universe page, in Connection Settings, in copies and downloads from the tiles, in Claude Desktop and in the Documentation panel, with what each one means and what to do. For the DataMind Oda card, see Troubleshooting Universe.

Find the message

  1. Note the message title, and the line under it if there is one.
  2. Find the same title in the table for its area. When a row shows a second part, the line under the message must match as well.
  3. Follow what the row says. If the message is not listed, try again. If it keeps happening, ask your administrator.

Integrations block and Connection Settings

You seeWhat it means and what to do
Connection settings unavailable, with the reason from the server, or Using fallback connection settings. Some features may be limited.DataMind OS could not load your connection settings. Reload the page. If the message returns, ask your administrator. See Connection settings.
Loading integrationsThe tile grid is still loading. Wait a moment; the tiles appear when the list loads.
No integrations found, then We couldn't find any integrations matching "<text>".Your search matches no tile title or description. Change the search, or click Reset filters.
No integrations found, then No integrations match your current filters.Your filter choice leaves no tile. Pick another category, or click Reset filters.
No integrations found, then No integrations available.There is nothing to show in the grid. Click Reset filters. If the grid stays empty, reload the page.
Integrations panel crashed, then The integrations panel hit an unexpected error. The rest of the app is still running. You can retry to reload the panel.An unexpected error stopped the Integrations block. The rest of DataMind OS still works. Click Try again to reload the panel. View error details shows the technical message; if the crash repeats, send it to your administrator.
Warning

When your connection settings fail to load, the panel shows placeholder values that do not connect. Do not copy them into a tool.

Copying and downloading

You seeWhat it means and what to do
Copied to clipboard, then Connection string has been copied to your clipboard.The copy worked. Paste the string into your tool, as the tool's page describes.
Copy failed, with the reason, or Unable to copy connection configuration. Please try again.The connection string could not be loaded, or your browser would not write it to the clipboard. Click Copy String again. If it fails again, allow clipboard access for DataMind OS, or copy the values one at a time from Connection settings.
Loading, on the Claude Desktop tile while the extension file is preparedThe tile is preparing the extension file. It is a short wait; the save dialog or the download follows.
Download successful, then Claude Desktop MCP extension has been downloaded., Power BI configuration has been downloaded. or <tool> configuration has been downloaded.The file is saved. Open or import it as the tool's page describes.
Download failed, with the reason, such as a status codeThe file was not created. Try again. If it fails again, set up the connection by hand with the values in Connection settings.
Download failed, then Integration not found for id: <id>The tile list is out of date. Reload the page.
Download failed, then Integration <id> does not support download actionThis tile has no file to download. Reload the page.
Download failed, then Failed to download configuration.The file was not created and no reason came back. Try again. If it fails again, ask your administrator.

Claude Desktop

The first row comes from the tile itself. The rest arrive inside Claude after you connect the extension; setup is on Claude Desktop, and what Claude can do is on Use DataMind OS from Claude.

You seeWhat it means and what to do
Download failed, with a message that names status code 403, after you click Download on the Claude Desktop tileYour account lacks the Add Roles permission, so the extension cannot be downloaded. Ask an administrator for the permission or for the extension file; the file can be shared. See Claude Desktop.
Session expired., followed by a request to re-enable the extension and sign in againYour DataMind OS sign-in for the extension has ended. Turn the extension off and on in Claude Desktop, then sign in again when the sign-in page opens.
You don't have permission to do this.Your account lacks a permission the request needs. Ask your administrator, and see Use DataMind OS from Claude.
You don't have permission to cancel this job.Only the person who started a job can cancel it. Ask the person who started it.
Job '<id>' not found.The job no longer exists, so there is nothing to cancel. If you still need the answer, ask Claude again.
Job cancelled.The cancel request went through and the job stopped. Start a new question or query if you still need the answer.
No Mind named '<name>' exists.Claude could not find that Mind. Ask Claude to list your Minds, then use the exact name.
No table named '<name>' exists.The Mind cannot see that table. Ask Claude to list the tables the Mind can use.
Mind '<name>' not found or not accessibleThe Mind does not exist, or your roles cannot use it. Check the name. If you need access, ask your administrator.
mindName is requiredThe request did not name a Mind. Name the Mind in your request.
Only SELECT queries are supported by this tool.Claude can run only read queries through this connection. Ask for a SELECT query, or ask for the columns of a table.
Query rejected: disallowed schema referenceThe query reads tables outside the Mind's data. Ask Claude to list the Mind's tables and query only those.
Query rejected: could not resolve tablesClaude could not read the table names in the query. Rewrite the SQL with the names the Mind's table list shows.
Query rejected: <reasons>The query failed a safety check, for example because it contains a comment or more than one statement. The reason follows the colon. Rewrite the query as one statement without comments.
Results limited to 50 rows.The query result was capped at 50 rows. Export the query for up to 10,000 rows, or ask for totals or groups so it returns fewer rows.
Lake Builder Minds are not queryable over MCP in v1. or Warehouse Builder Minds are not queryable over MCP in v1.You asked Claude to query a builder Mind. Builder Minds work only inside DataMind OS. See Warehouse Builder and Lake Builder.
Lake Builder Minds are not available over MCP in v1. or Warehouse Builder Minds are not available over MCP in v1.You asked a builder Mind a question through Claude. Use the builder Mind inside DataMind OS instead.
The Slides AI mind is only available from the slides editor., The Custom Visual AI mind is only available from the DataPrism visual studio. or The Model AI mind is only available from the DataPrism semantic model and report editors.These Minds work only inside their own editor, so Claude cannot use them. Open that editor and use the Mind there.
An error that names a status number, such as a server errorThe server returned an error or an answer Claude could not read. Try again in a moment. If it repeats, ask your administrator.

DataMind Oda for Excel

These messages come from the Excel view of the DataMind Oda card on Universe. For every other Oda message, including the Windows installer, see Troubleshooting Universe.

You seeWhat it means and what to do
DataMind Oda in Excel is not enabled for your account. Ask your administrator to turn it on.Your account needs both Use DataMind Oda and Use DataMind Oda in Excel. Until then, Download Oda for Excel is disabled. Ask your administrator.
Download failed, then DataMind Oda in Excel is not available on this server yet. Ask your administrator.Your DataMind OS has no Excel add-in yet. Ask your administrator.
Download started, then Upload this file in Excel to add DataMind Oda.The add-in file is saved. Send it to your Microsoft 365 administrator, who uploads it for your organisation. See Excel.

Documentation panel

The Documentation panel opens when you click a tile. For how it works, see Documentation panel.

You seeWhat it means and what to do
Loading documentationThe panel is loading the selected tile's help. It is a short wait; no action is needed.
Couldn't load documentation indexThe help index did not load. Close the panel and open the tile again.
Couldn't load this documentation pageThe page did not load. Close the panel and open the tile again.
No documentation available, then Documentation for this integration hasn't been added yet.This tile has no help yet. Use the pages in Integrations instead.

Passwords and the installed app

You seeWhat it means and what to do
Your password has been set successfully.Your password is set. Use it in your desktop tools. See Connection settings.
Update available, with a Refresh buttonA new version of DataMind OS is ready. Nothing changes until you click Refresh, so the new version waits until it suits you. See Your profile and preferences.

Questions, answered

Why do the Connection Settings show values I do not recognise?

Those are placeholder values. DataMind OS shows them when your connection settings fail to load, together with a Connection settings unavailable warning. Reload the page. If they still appear, ask your administrator, and do not copy the values into a tool.

What does a status code in a Download failed message mean?

The server refused the request or could not create the file. A 403 means your account lacks a permission: the Claude Desktop download, for example, needs Add Roles, as Claude Desktop explains. For other codes, try again in a moment. If it repeats, ask your administrator.

Copy failed appears every time. What else can I do?

Allow clipboard access for DataMind OS in your browser and click Copy String again. If the copy still fails, copy Host, Port and Email one at a time from Connection settings and enter them in your tool.

Why is the tile grid empty?

One of the three lines under No integrations found tells you why: your search matches nothing, your filter leaves no tile, or there is nothing to show. Click Reset filters to clear the search and return the filter to all. If the grid stays empty, reload the page.

The Documentation panel does not load. What now?

Close the panel and click the tile again. If it still shows Couldn't load documentation index or Couldn't load this documentation page, use the tile's page in Integrations. Documentation panel covers how the panel works.

Claude says a job was not found. What does that mean?

The job no longer exists, so there is nothing to cancel or fetch. If you still need the answer, ask Claude again.

Claude says a Mind name is required. What do I do?

The request did not name a Mind. Name the Mind in your request, using the exact name Claude shows in your Mind list. If you are unsure of the name, ask Claude to list your Minds first.

Where do I report a problem with a downloaded file?

Ask your administrator, and include the tool you used and the exact message you see. For a crash of the Integrations panel, open View error details and send that message too.