Your DataMind account and server

DataMind Oda signs in to your company's DataMind server with your own account. This page covers the account and server Oda is connected to: where to see them, how to move to another server or sign out, the messages that ask you to sign in again, and where the usage and top-up pages open.

See your account and server

Open Settings > DataMind account: it shows your user, your company and the server Oda is signed in to. You can also open it from the account row at the bottom of the sidebar.

Change server

1. Choose Change server from the account menu or from the DataMind account page.
2. Oda signs out of the current server and returns to the Enter your DataMind URL screen, ready for the address of the other server.
3. Enter the other server's address and sign in as usual. Sign in to Oda covers each step. Your chats and files stay on this computer.

Log out

1. Choose Log out from the account menu or from the DataMind account page.
2. Oda signs you out on this computer and shows its welcome screen again.
3. Your chats and files stay on this computer and are there again at your next sign-in.

If Oda asks you to sign in again

Oda can ask you to sign in again when the sign-in it kept for you can no longer be used. Two messages cover this:

• Your DataMind sign-in has ended. Sign in again to continue. The sign-in ended. Sign in again the same way as the first time; your chats are kept.
• Your DataMind sign-in could not be renewed. Check the connection to your DataMind server. Oda could not continue your sign-in because it could not reach the server. Check the connection, then send the message again.

Troubleshooting lists both messages with what to do for each.

When Oda cannot reach your server

The account area shows how the connection to your server is doing. While it is down, a small warning mark appears on your account picture, and the account menu offers that status first as an action. If the DataMind account page cannot read your account, it shows the reason with Retry; choose it to read the account again.

Usage and top-up pages

Your usage and top-up pages belong to your DataMind Platform account. Open them from the account area; they load inside DataMind Oda in an embedded view.

• Each open starts fresh.
• Payment links inside the pages open in your usual browser.
• The pages follow the app's language.
• The pages can open only destinations inside the Platform address; anything outside it is blocked.
• The pages close when the app reloads, restarts or closes; open them again when you need them.

Your Platform account covers that account, its sign-in and your balance.

Questions, answered

Which server is DataMind Oda signed in to?

Open Settings > DataMind account: it shows your user, your company and the server Oda is signed in to.

What happens when I choose Change server?

Oda signs out of the current server and returns to the Enter your DataMind URL screen, ready for the address of the other server. Sign in to Oda covers the steps; your chats and files stay on this computer.

Does logging out remove anything from my computer?

No. Logging out ends your sign-in; your chats and files stay on this computer and are there again at your next sign-in.

Oda says my sign-in has ended. What do I do?

Your DataMind sign-in has ended. Sign in again to continue. means the sign-in Oda kept for you can no longer be used. Sign in again the same way as the first time; your chats are kept. Troubleshooting has the message with what to do.

Why does Oda say my sign-in could not be renewed?

Oda tried to continue your sign-in with your server and could not reach it. Check the connection to your DataMind server, then send the message again. Troubleshooting lists the message and its steps.

Do the usage and top-up pages open in my browser?

No. They open inside DataMind Oda in an embedded view. Payment links inside them open in your usual browser.

Why did my usage page close?

The embedded pages close when the app reloads, restarts or closes. Open them again from the account area; each open starts fresh.