DataMind Oda updates itself from your company's DataMind OS. It downloads a new version in the background and installs it when your computer is idle and no task is running, or when you quit the app. It never restarts in the middle of a task without asking.
To update right away, open Settings > About and click Check for updates. If an update is available, click Download update, then Install and Restart.
If Oda shows Could not check for updates, Could not download the update or Could not install the update, check your connection to DataMind OS and try again.
Most problems come from the connection to your company's DataMind OS or from a permission your account does not have yet. Find the message Oda shows below.
| Where | Oda shows | What to do |
|---|---|---|
| Sign-in | This address is not a DataMind server. or Could not reach this server. | Check the DataMind URL, the address you open DataMind OS with in your browser, and your network connection. |
| Sign-in | The security certificate of this server is not trusted by this computer… | Ask your administrator to install a trusted certificate. Oda does not connect without one. |
| Sign-in | Your DataMind sign-in has ended. Sign in again to continue. | Sign in again with your DataMind OS account. Your chats are kept. |
| Sign-in | Sign-in was cancelled, Sign-in timed out. or Sign-in did not complete. | Click Continue and finish the sign-in in your browser. If it did not open, use Open again or Copy link. |
| Updates | Update required | Your DataMind OS needs a newer version of Oda. Click Update now. |
| Access | Your account does not have access to DataMind Oda. | Ask your administrator for the Use DataMind Oda permission. |
| Access | Company data (Minds) is not available | Ask for Use Minds from DataMind Oda. |
| Access | Full access is missing from the access modes | Ask for DataMind Oda Full Access. |
| Access | The Oda browser is not enabled for your DataMind account. | Ask for Use DataMind Oda Browser. If you have it, the browser is turned off for your company. |
| Access | Your account is not allowed to share conversations. | Ask for Share DataMind Oda Chats. |
| Browser | This site is blocked by your organization's browser rules. | Your company does not allow Oda on this site. Ask your administrator if you need it. |
| Browser | The page could not load | Reload the page, or use Open in system browser. |
| Models | This model is unavailable — select one to continue | Your DataMind OS no longer offers this model. Choose another one in the model picker. |
| Scheduled tasks | Scheduled tasks are not enabled for your DataMind Oda account. | Ask for DataMind Oda Scheduled Tasks. If you have it, scheduled tasks are turned off for your company. |
Permissions are given by your administrator in DataMind OS; see Manage DataMind Oda for your company.
Press Stop in the message box. To stop all tasks or undo file changes, see Chat with Oda.
Contact your DataMind OS administrator, with the message Oda shows and what you were doing.
Oda asks before it restarts: choose Update later to let the tasks finish, or Stop tasks and update.
Open Settings > DataMind account. Log out signs you out of Oda. Change server takes you back to the Enter your DataMind URL screen; use it when your company's DataMind OS moves to a new address.
No. Your chats stay on your computer and are there again when you sign in.