Tier catalog and company menus

Tiers keeps the catalog of plans a company can subscribe to, and Offered tiers decides which of them each company may pick. Use them to add a plan, to retire one without deleting it, and to keep each company's menu of plans current.

The tier catalog

Tiers lists every tier with its Name, Label, Price, Premium tokens, Standard tokens, Premium overage / 1M, Standard overage / 1M and Status. Status reads Enabled or Disabled, and the list is sorted by label.

• New tier opens the create form.
• A row's menu holds Edit and Disable or Enable; double-clicking a row opens Edit too.
• An empty catalog reads No tiers in the catalog yet.

Create or edit a tier

1. Click New tier, or open a row's menu and click Edit.
2. Fill in the form. Its subtitle states the rule: "Configure appearance, token allowances, and pricing. Both overage rates are required - 0.00 means free."

3. Click Create for a new tier or Save changes for an existing one. The toast confirms Tier created or Tier updated; a failed save reads Create failed or Update failed.

A new tier is saved Enabled and reaches a company only once it is on that company's menu (below).

The form checks itself before saving: an empty name reads Name is required, and a missing overage reads Premium overage / 1M is required - a non-negative amount with at most 2 decimals (0.00 = free), or its Standard counterpart. Create and Save changes stay disabled until the name is filled and something has changed. Closing with edits asks Unsaved Changes: Discard & Close leaves without saving, Keep Editing stays.

Disable or enable a tier

1. Open the row's menu on Tiers and click Disable, or Enable on a disabled row.
2. Confirm Disable {name}? or Enable {name}?. The confirmation states the effect: "This tier will leave company menus and cannot be newly selected until re-enabled." or "This tier becomes available for company menus and plan selection."

A disabled tier leaves company menus and cannot be newly selected; a company already subscribed to it keeps its plan. There is no delete.

Offer tiers to a company

Offered tiers lists companies with their Region, Status, Plans and Offered tiers. The chips name the offered plans, and a plan that has since been disabled stays in the list, marked (disabled). A company with no plans reads None offered; hover a chip for its price, its token allowances and its overage prices, and chips that do not fit fold into a +n chip.

1. Click Manage on a company's row or card, or double-click the row or card. The row action's tooltip reads Manage offered tiers.
2. In Offered tiers · {company name}, tick the plans the company may subscribe to. Every catalog tier is listed with its allowances and prices; a disabled tier is dimmed and marked (disabled).
3. Click Save menu. The toast confirms Tier menu updated; a failed save reads Menu update failed.

Saving replaces the whole menu: unticking a plan removes it, and saving with nothing ticked leaves the company no plans to pick from. The save is blocked while either of these is true:

• Two selected tiers share a name: Two selected tiers share the name "{name}" - the client picks its plan by name, so each offered tier needs a distinct one.
• The selection mixes currencies: Selected tiers mix {A} and {B} - a company bills in the currency of the tier it subscribes to, so one menu must offer a single currency.

On the company's own Pricing page, the offered plans are ordered cheapest first. Removing a plan from the menu means the company cannot pick it again; a company already subscribed to it keeps its plan until an Administrator switches.

What a tier sets

The tier a company subscribes to sets its token allowances, overage prices and billing currency; the company sees these on its Pricing and Settings pages. Companies themselves, with their limits and credit, are managed on Companies.

Questions, answered

Does a new tier appear to clients automatically?

No. A tier reaches a company only through its Offered tiers menu. A new tier is saved Enabled, so add it to the menu and it appears on the company's Pricing page.

Can clients see a tier's Internal label?

No. The Internal label is a staff annotation: it appears here in the catalog's Label column and in the management dialog's rows, and it is never part of what a client sees.

Why can't I save the offered tier menu?

Two checks block the save, each with its message under the tier list: two selected tiers share a name, or the selection mixes currencies. Rename one of the clashing tiers, or keep the menu to one currency, and Save menu unlocks.

Can I offer a disabled tier to a company?

No. The save is refused with Disabled tiers cannot be offered to a company. Enable the tier on Tiers first. A tier disabled after it was offered drops off the company's Pricing page but keeps its entry on the menu, marked (disabled).

What happens to a company that is already on a plan I disable?

Nothing changes for it: disabling only stops the tier being newly selected, and a company already subscribed keeps its plan.

If I remove a company's current plan from its menu, does it lose the plan?

No. Removing a plan means the company cannot pick it again; a company already on it stays on it.

Can I delete a tier?

No. There is no delete: Disable is how a tier is retired, and the tier stays in the catalog.

How do I make an overage free?

Enter 0.00 in Premium overage / 1M or Standard overage / 1M. Both rates are required, so every tier prices both overages even when a price is zero.

Which currency does a company get billed in?

The currency of the plan it subscribes to. One company's menu must offer a single currency, and a tier with no Currency set counts as GEL.

Why can I not see Tiers or Offered tiers?

Both are staff-only areas: they appear to DataMind staff accounts, and company accounts do not see them.